Frequently Asked Questions
Everything you need to know about your Faithfull The Brand order.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How long does international shipping take?
International orders are typically processed within 24-48 hours and delivered via DHL Express within 3-7 business days, depending on your location.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally run true to size, but we recommend checking specific measurements as we use a variety of handmade textiles.
Are your garments sustainably made?
We are committed to ethical production. Our garments are hand-dyed, printed, and made in Bali, Indonesia, by local artisans using techniques passed down through generations.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse. We are unable to guarantee changes or cancellations, but please contact our support team as soon as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.